Shipping & Returns

Shipping Policy

At Sunshine Custom Watch, we prioritize delivering your custom timepieces swiftly and securely. Our shipping methods are designed to ensure that your watch arrives in perfect condition, right to your doorstep. We offer various shipping options to cater to your needs, and our transparent pricing ensures no hidden fees. Your satisfaction is our goal, so we take care to package each watch with the utmost care and precision.

We understand that every customer is unique, and we are here to accommodate your individual needs. Feel free to reach out to our customer service for any specific shipping requests or to learn more about our process. We aim to make your shopping experience seamless and enjoyable.

Processing & Shipping

Please allow up to 2 business days for order processing before shipment. Delivery time after dispatch will depend on the shipping service selected at checkout.

Ready‑to‑Ship Timepieces

We keep our most popular models in stock. These will be clearly marked as “Ready to Ship” on the product page.

Build‑to‑Order & Special Orders

Custom builds and special‑order timepieces require additional time. These pieces typically have a 2–3 week processing period, and this will be noted on the product page.

Return & Exchange Policy

At Sunshine Custom Watch, we stand by our craftsmanship and want you to be completely satisfied with your custom watch. If you find that your watch doesn’t meet your expectations or if you change your mind, our return policy is here to guide you through the process. We believe in hassle-free returns, allowing you to return or exchange your watch within a specified period.

Our goal is to ensure that you feel confident in your purchase. We encourage you to reach out for assistance with returns or exchanges, so we can make your experience as smooth as possible. Trust in our commitment to quality and customer satisfaction.

14‑Day Returns

We accept returns on all watches within 14 days of the date received. To qualify for a refund:

The watch must be unused and in the same condition as received.
All original packaging must be included.
If the watch shows any damage or signs of wear, a fee may be deducted to cover loss in value.

Custom Order Watches

Fully customized watches or pieces built to your specific requirements are non‑returnable and non‑refundable due to their personalized nature.

12‑Month Warranty

If your watch exhibits a defect, it is covered under our 12‑month warranty for repair or replacement (where eligible). Customers are responsible for the shipping costs when returning an item for inspection or service.

Water Damage

Watches damaged by water are not eligible for return, refund, or warranty coverage.

Warranty Information

All components used in your watch are sourced from reputable suppliers and undergo strict testing and quality checks before and during assembly.

Unless otherwise noted, each watch includes a 12‑month warranty covering repair or replacement in the event of a fault, failure, or manufacturing defect. The warranty does not cover issues arising from misuse or improper handling, including:

Damage caused by improper use or carelessness (e.g., visible knocks, dents, or water ingress from incorrect crown use)
Damage or failure of the quick‑set date function due to improper operation
Superficial wear such as scratches, dents, or knocks from regular use
Damage or failure resulting from third‑party repairs or modifications
Bracelets and straps (considered wear‑and‑tear items)
Customers are responsible for all return shipping costs for warranty evaluation or service.